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New Refund Feature Available Now

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Hippalus

eCommerce Director

09-19-2012



Our new self-service refunds on champions and skins are now available in the League of Legends Store. In lieu of emailing Player Support and having to wait for a reply, each account now has three refund credits available over the course of its lifetime. The next time you misclick, suffer from a moment of mistaken identity, or come down with a terrible case of buyer’s remorse, you can cash in one of your credits for a no-questions -asked refund.

Here’s how refunding a champion or skin works:

  • Visit the Purchases tab of the League of Legends Store
  • On the far right under Action, select the Refund button
  • When the popup appears, confirm that you want to spend one of your three allotted credits
  • Enjoy your refund

Now, there are a few limitations on how you can use your self-service refunds. You’ll find all the caveats, addendums, and fine print outlined below:

  • You only get three refunds per account, per lifetime
  • You can only refund skins and champions, not runes, boosts, or bundles
  • We can only refund a purchase that you’ve made in the last 90 days, so no hocking last year’s promotional skins back to us!
  • If you own a champion and some of their skins, you need to return the skins before you can get a refund on the champion

For instructions on how to use the new self-service refund feature, click here.

For Frequently Asked Questions, click here.

So there you have it, summoners. The next time you find yourself in dire need of an instant refund, we’ve got you covered. We’ll see you all out there on the Fields of Justice.


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Tylandra

Senior Member

09-19-2012

Sounds nice!


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FangBlade

Junior Member

09-19-2012

I think it should go back to 3 every year :\


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VąŁkñýr

Junior Member

09-19-2012

Awesome andddd I'm black......


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ferm0

Senior Member

09-19-2012

Only 3 refunds in a lifetime is very mean.


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im Face

Recruiter

09-19-2012

Only 3 per account life ? Why ? Why not 3 per year ? But ofc its awesome !


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żiggy

Member

09-19-2012

joocy stakes, gooby!


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eytukhan

Junior Member

09-19-2012

3 In a lifetime? Surely you could add 1 per month to that or something =/


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RatsQ

Senior Member

09-19-2012

hahaha looks like they had too much problems with people in support complaining about "missclick buying things" rofl


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FiXiE

Recruiter

09-19-2012

Quote:
RatsQ:
hahaha looks like they had too much problems with people in support complaining about "missclick buying things" rofl


To be fair there has been a 3 item refund policy for a long time, its just not many openly knew about it and as you said people kept buggin riots support for it

Nice hassle free feature !