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Chat Restriction FAQ

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Ymir

Player Behaviour Expert

Follow Ymir on Twitter

08-27-2014

Hey all,

We feel there’s a lot of misconceptions and miscommunication about chat restrictions in Europe so we want to provide answers and context to some of your most frequent questions. There is more information on the Knowledge Base article (https://support.leagueoflegends.com/entries/23395906-Restricted-Chat-Mode?locale=1), too. This post was put together by an EU Wrenchman, Hansiman; it collects a lot of the information that we’ve put out there in an easy to read article. Big thanks to him!

What is a chat restriction?
A chat restriction is actually an improved version of an older system that's been in place for almost a year. It's intended to give players a warning about their behavior while still allowing them to participate in League of Legends.

What does a chat restriction do?
A chat restriction applies a temporary chat limitation to your account for a set number of games. This means players who are chat restricted will only be able to interact with their teams through gameplay, pings, and very limited messaging opportunities.

“I was chat restricted but I didn't do anything!”
All chat restrictions were investigated by Rioters. While it is always possible for a very small number of players to slip through (http://forums.euw.leagueoflegends.com/board/showthread.php?p=15879170#15879170), the system takes into account many factors that prevent this.

How does the system work?
Similar to Tribunal, chat restrictions take multiple reports over a series of games into account. Most players will never be affected (http://forums.euw.leagueoflegends.com/board/showthread.php?p=15901570#15901570), and there are a number of protections in place (http://forums.euw.leagueoflegends.com/board/showthread.php?p=15889205#15889205) that sort out false reports, premade abuse, and other potential issues.

“Half of the community got chat restricted. The system is broken!”

This is not the truth. Only a small minority was affected by this form of punishment. But keep in mind that the accounts that were punished on the day of release would have been the same amount of accounts that would have gotten punished over the course of a couple of months. Since the reports were saved, and the punishment was given based on accumulated amounts, then it does give an impression that more people were punished than there truly was.

Lyte post: (http://forums.na.leagueoflegends.com/board/showthread.php?p=47281695#47281695) Well, 95% of players were not affected by Tribunal bans, and about 95% were not affected by chat restriction experiments so far--clearly, most players are perfectly fine in matches and have no problem staying within bounds.

Everyone that got hit by restricted chat bans recently clearly crossed the line. Whether it was the repeated nature of the language or the severity of the language, something triggered the system way beyond the norm of what your typical "teen" game should have.

“People keep reporting me for false reasons because they are toxic themselves”
Reports are weighted, and the system in place will determine the value of a report based on several factors. Here's a small description as to how we manage to avoid false reports being much of an issue:

Lyte post (http://forums.na.leagueoflegends.com/board/showthread.php?p=47282287#47282287):To give you brief glimpse into what one experiment is testing, first, we have to understand that the Reporting system is different than the Tribunal system. The Reporting system's sole job is to calculate a player's report accuracy, and a lot of fancy math has gone into the system to make sure that a report is only taken into account when it is accurate. So, if a player is a consistently negative player themselves, their reports might be worth less because the system may consider them a bad judge of others' behaviors. If a player troll reports and gets their 3 friends to troll report, the system will completely toss the reports out. All of the experiments that use reports benefit from the above system to make sure that players aren't able to just abuse someone with random reports.

“Because of my chat restriction, I can't communicate with my team and end up losing games”
Lyte post (http://forums.na.leagueoflegends.com/board/showthread.php?p=47278567#47278567): I think many players forget that this isn't a full mute. A lot of studies went into restricted chat design to determine what is the right amount of chat 'resources' to give a player, and if players used their chat resources only for team play, they actually can manage pretty well. The current design forces negative players to consider whether they value teamplay (and winning!) more than being verbally abusive.. and we find that most players opt to use their chat resources for positive communication and end up winning more games than they did before.

“Why don't you just ban the players instead?”
Lyte post (http://forums.na.leagueoflegends.com/board/showthread.php?p=47284445#47284445): We actually use restricted chat bans because they are more effective than game bans. We find that game bans nudge a lot of players to create smurf accounts and simply shift their negative behaviors to low levels and overall, that's a worst experience for the community.


“I didn't use the chat during my restriction, why did I get more games?”
Previously, once you were reaching the end of your restriction, the system re-evaluated your standing. As of Patch 4.14, this should not happen, and thus the correct number of games should be applied from the start of your restriction.

“Chat restriction makes people report me for refusing to communicate, getting me longer punishments.”

Lyte post: (http://forums.na.leagueoflegends.com/board/showthread.php?p=48062404#48062404) Many players never talk in-game and just use in-game pings, and they aren't banned for Refusing to Communicate. A lot of players think they get banned for Refusing to Communicate, but it's never happened in all my years at Riot.

“Riot does not care about accuracy. They ban everyone.”
We do care about this, and a lot is done to ensure that people are never falsely restricted for something they did not do. The chat restriction system has so far not shown much inaccuracy:

Lyte post (http://forums.na.leagueoflegends.com/board/showthread.php?p=48062599#48062599): It's 100% not OK for positive players or neutral players to be affected by the system, and we act immediately when such an incident occurs.

But right now, only 1-2 cases have been overturned since the chat restriction system started handing out penalties.

“Can I get a reform card?”
Reform cards are a part of the Tribunal, which is currently down for rework. They will be brought back again in the future when the new system is up and running:

Lyte post: (http://forums.na.leagueoflegends.com/board/showthread.php?p=48062792#48062792) The Tribunal does this, and when the feature comes back it'll start doing this again.

“It's impossible to get rid of chat restrictions. Everyone just keeps getting more.”
Lyte post (http://forums.na.leagueoflegends.com/board/showthread.php?p=48063009#48063009): Right now, approximately 70% of players don't receive a 2nd set of chat restrictions after their first on ends. Just because you're chat restricted doesn't mean you can't communicate in positive ways.


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