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European Service Update December 2013

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Errigal

Managing Director EU

12-20-2013

<div class="legacy-vbulletin"> <div class="article-body"> <p>Summoners,<br />
I wanted to give you an update on EUW for December (as a follow up to the Nov and Oct threads). Here I'll discuss how things have been since the last update, how we're planning to ensure as good a service as possible over the holiday period and how the new Amsterdam datacenter build is progressing.<br />
Over November and December we had serious latency problems on EUW and EUNE. Issues were caused by external provider hardware failures and a faulty circuit that provides bandwidth to approx. 25% of our game servers. This issue is resolved and I hope you've noticed an improvement. Riot TMX gave a solid explanation of this problem in this <a href="http://forums.euw.leagueoflegends.com/board/showthread.php?t=1513345">thread</a>.<br />
The better news is that some of the platform issues you experienced in recent months haven't recurred (like chat, DB and patch problems for example). During November and majority of December, there were no platform incidents on EUW. Unfortunately with the provider related lag, this hasn't had as much of a positive impact on your gameplay as we'd hoped.<br />
Many of you have been asking how we're going to ensure you can play over the holidays.<br />
Firstly, to help with provider connectivity issues like the recent lag, we're rolling out RiotDirect on our Frankfurt datacenter (initially this was targeted for the new Amsterdam facility). This mean in case of any serious bandwidth or latency problems we'll be able to quickly switch between 4 different providers, taking the traffic off problem lines. Our Network Engineers will be on standby watching for alerts or latency delays over the holiday period.<br />
-<a href="http://forums.euw.leagueoflegends.com/board/showthread.php?t=1432904">More information if you're not familiar with Riot Direct in this thread</a><br /></p>
<p>Finally, to ensure stability on all global environments, we're going to freeze any non-essential updates until January. This excludes important fixes and stability works if they are needed.<br />
Longer term, the Amsterdam datacentre build is still on track for the end of March. Servers and other tech hardware are arriving daily and will continue to do so over the holidays. Once all the equipment is on site and prepped, a big team of Rioters will start installation. This is a huge and complicated build and the team will be working hard over the holiday break to ensure we get Amsterdam live as soon as possible for you.<br />
I hope you find these monthly updates informative. Again, this is our absolute top priority and we're putting everything into getting you the service you deserve.<br />
</p>
<p>Hope you have a great holiday period and enjoy the <a href="http://promo.euw.leagueoflegends.com/en/snowdown-2013/">Snowdown Showdown</a>!</p>
</div></div>


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AYE348

Member

12-20-2013

May I ask how long it will be before the shop is fixed? still can't purchase RP and any purchases being made RP isnt being added so yano...just to let you know


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Jens DV

Senior Member

12-20-2013

Hello there, Errigal. I was wondering if you were interested in a hug.

http://forums.euw.leagueoflegends.com/board/showthread.php?t=1525526&highlight=

Pretty please?


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SamZoso

Senior Member

12-20-2013

This thread is so quiet! :/

Thanks for the update

IMO things have seemed better in the last 2 weeks compared to the month preceeding that!

Can't wait for March but in the meantime, have a great Christmas


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Psyman2

Senior Member

12-20-2013

Have a nice christmas


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Malz

Recruiter

12-20-2013

Aaaaand a happy new year


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Hiromacu

Member

12-20-2013

I like that you inform us about the Amsterdam data centre and that it is not like"It will be done when it's done".You continue to talk about it and work on it,which makes me happy


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Raykure2

Member

12-20-2013

Compensation when?


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NeverLie2Me

Recruiter

12-20-2013

RIOT, same problems again. If u want to boast, think about fixing things. If not, You are still on the lost position.


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cinisskizm

Member

12-20-2013

Thanks for update merry x,mads