12/3 - Hardware failure related disconnects

First Riot Post
1234511 ... 20
Comment below rating threshold, click here to show it.

Riot Hawknet

Assistant Producer

03-12-2013
1 of 4 Riot Posts

Update 12/5
Please see this thread for information about maintenance related to these issues. It is scheduled to run from 2:00 AM CET through 5:00 AM CET on 12/5.

Hey everyone,

We recently experienced a large number of players getting disconnected from their games, and I wanted to give you all some info on what happened.

A hardware failure at our Frankfurt data center caused anyone on the affected circuit to disconnect from their game. The backup to the failed hardware kicked in, and connectivity was restored. We're currently getting more information about what caused the hardware failure

These things are hard to predict, but I wanted to let anyone affected know that we've identified the root cause for this incident, and will continue monitoring things.

Thanks everyone.


Comment below rating threshold, click here to show it.

Esummoner

This user has referred a friend to League of Legends, click for more information

Recruiter

03-12-2013

Thanks for the info.


Comment below rating threshold, click here to show it.

Psyman2

Senior Member

03-12-2013

Appreciate the info!


Comment below rating threshold, click here to show it.

Graablarbl

Senior Member

03-12-2013

Cool that you let us know. It might also stop some of the spam threads.


Comment below rating threshold, click here to show it.

In9w3

Senior Member

03-12-2013

Thanks


Comment below rating threshold, click here to show it.

redbikk

Senior Member

03-12-2013

How about prevent loss?


Comment below rating threshold, click here to show it.

Atresia

Senior Member

03-12-2013

Thanks a lot for the info. I appreciate it.

Why didn't any community manager, who's supposed to do the work you just did, bring any kind of information before?


Comment below rating threshold, click here to show it.

Delity

Junior Member

03-12-2013

I don't mind the disconnect but would it be possible to declare the match which was played as the server crahsed as an "loss forgiven"?


Comment below rating threshold, click here to show it.

Al3xandar

Senior Member

03-12-2013

When I reconnected back to the game, 3 of us were dc'd, and none from the enemy team. For the ~5min we were dc they pushed bunch of turrets. No loss forgiven?!


Comment below rating threshold, click here to show it.

BlueC

Senior Member

03-12-2013

thanks for the info


1234511 ... 20