Game keeps crashing right before loading screen

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Al da Bok

Member

07-07-2013

TL: DR : After champion select, black screen and the game crashes. You try to reconnect but it keeps crashing until everyone is in the game except you.
Seems to have appeared with Lissandra Patch.


KNOWN FIX : You might have a logitech or microsoft profile that changes automatically when launching LoL. It has been the culprit for 2 members here, please try to disable it and feedback. Thanks.


Hello,

There is currently a recurring problem for many people that occured since a couple of patches.

First things first :

- I have the latest drivers for my GPU.
- I repaired the game, to no avail.
- I reinstalled the game, to no avail.

What happens is the following :

What is going great :
- Launch the client without problem.
- Navigate in the client without problem.
- Go to champion select, pick a champion without problem.

THEN instead of showing all the champions, the names, the % complete and these kind of things, one of these 3 things will happen :

1. Outright crash.
- Screen goes black (normal)
- I can see the cursor of my mouse going to 'busy' mode (normal)
- Then, the cursor blinks quickly, and LoL crashes.
- No bugsplat or anything, just the whole software shutting down.

2. Crash after a while.
- Screen goes black (normal)
- See the cursor of my mouse going to 'busy' mode (normal)
- Cursor stays in 'busy' mode, but the champions don't appear, nor the loading screen. It hangs like this for a while (10sec) and then similar crash as 1.

3. Manage to go in game, but can't see any champion, and can't buy

The game often needs to be restarted more than 10 times before the game can be joined and played.

You'll find some of my logs attached, as well as my dxdiag.

I hope you can help me, I can send some more logs if you wish. These are the latest after my full reinstall.

Thank you very much in advance for everyone who has this problem.

Alex

Attached Files
File Type: txt 2013-07-07T19-17-37_r3dlog.txt (4.0 KB, 3726 views)
File Type: txt 2013-07-07T19-18-14_r3dlog.txt (21.4 KB, 336 views)
File Type: txt 2013-07-07T19-18-51_r3dlog.txt (65.5 KB, 191 views)
File Type: txt 2013-07-07T19-19-46_r3dlog.txt (24.6 KB, 175 views)
File Type: txt 2013-07-07T19-20-23_r3dlog.txt (3.8 KB, 180 views)
File Type: txt 2013-07-07T19-20-54_r3dlog.txt (3.7 KB, 177 views)
File Type: txt 2013-07-07T19-21-15_r3dlog.txt (9.3 KB, 175 views)
File Type: txt 2013-07-07T19-22-45_r3dlog.txt (77.0 KB, 164 views)
File Type: txt 2013-07-07T19-18-14_netlog.txt (24.3 KB, 172 views)
File Type: txt 2013-07-07T19-18-51_netlog.txt (89.1 KB, 170 views)
File Type: txt 2013-07-07T19-19-46_netlog.txt (28.4 KB, 170 views)
File Type: txt 2013-07-07T19-22-45_netlog.txt (21.9 KB, 362 views)
File Type: txt DxDiag.txt (63.1 KB, 452 views)

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Al da Bok

Member

10-07-2013

Bump...


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Al da Bok

Member

10-07-2013

Bump


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Al da Bok

Member

11-07-2013

Bump


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Talzanar

Senior Member

11-07-2013

bump, Same issue . . . . nice to see its been like this since 3.9 release and still no red post.


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Al da Bok

Member

11-07-2013

Bump


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Nightmare550

Junior Member

11-07-2013

I have exactly the same problem since "Lissandra Patch".


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Al da Bok

Member

11-07-2013

3 people have the same problem. Bump.


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Al da Bok

Member

11-07-2013

Bump. Game still broken.


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DarkAnt3210

Senior Member

11-07-2013

Greetings,

I think the following solutions will fix your issue:

Step 1
1. Go to your Control Panel
2. Under Programs , Click Uninstall a Program
3. Uninstall Pando Media Booster.


Step 2
- Press the keys "Windows" and "R" simultaneously. (Windows normally between Left Alt and Left Ctrl) or click the windows start button bottom left and click the search box
- Type "services.msc" in the field and hit enter.
- Scroll down and find "IP Helper" in the list.
- Right-Click on "IP Helper" and select "Properties."
- Change "Startup type" to "Disabled."
- Stop the service
- Click "Ok."
- Reboot your machine.

java updater in running processes can also cause the game to drop in champion loading screen disable this if possible show up in process as jusched.exe*32

Good Luck and feedback!


this fixes it all and will be fine until riot sort there end out

only tested on windows 7 would be nice to know what systems your running and if it fixed it


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