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A note about recent server downtime & compensation

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Demorphic

European Community Manager

06-04-2013

Hello community,

Recently, EUW experienced a pretty rough patch of degraded service and downtime, starting around May 18th and continuing off and on until recently. We've identified and mitigated the root cause of the issues, so wanted to take a moment to reflect on the situation a bit and talk about compensation!

As League players ourselves, we're keenly aware of how much it sucks when you can't log in and play. We know how it feels to get booted out of a game, or to lose a ranked game because the servers took a dive. It's intensely frustrating and frankly unacceptable.

The overwhelming growth of the League of Legends community has constantly surprised and humbled us. EUW in particular has been an extremely fast-growing platform, hitting new record peaks on a regular basis. As a result, we're kind of in uncharted territory when it comes to scaling an online game service. Occasionally this means things have broken in unexpected ways. Members of our technology team in Europe and back in Los Angeles have been hard at work to scale the infrastructure behind League of Legends and provide a game experience that meets your expectations.

We also know that communication to players on EUW hasn't been optimal, and that's been a problem for a long time. We're working on a comprehensive plan to improve this for European players (speaking of which, we've got 20 open positions (http://www.riotgames.com/careers?department%5B%5D=21&location%5B%5D=11&search=) for the community team in Dublin - come help us make the experience better for European players!). As a first step, we'll be holding an AMA on Wednesday with technology leadership at Riot to explain in more detail some of the problems we've found and solved. We will also talk about what goes into running the League of Legends service in Europe. Join us in General Discussion this Wednesday June 5 at 6pm GMT+1 with senior technical Rioters based in Dublin and LA. If you have any questions or concerns regarding the EUW server, come along and join in the conversation right here in General Discussion.

Finally, on the subject of compensation: we'll be giving a 20-win IP boost to all players who encountered issues on EUW between May 18th and May 30th. We hope you accept this as a gesture of apology for not only the most recent server issues, but also for the subpar experience players on EUW have had in recent months. It can take up to 5 days for this to appear on your account.

We want to thank you all for your understanding and for bearing with us as we battled those pesky yordles in our systems.

Edited by Draggles: this post was using html formatting and lead to a broken wall of text, edited for reference, content unchanged


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NathanusMaximus

Recruiter

06-04-2013

As long as the servers are up and running I care not about the compensation even though it is a pretty good compensation


Also, do you think I could add you ingame or something to ask you about those 20 available positions?
Or do you have an email or Twitter or something?


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EI Do0cA

Recruiter

06-04-2013

20 win IP boost rofl.


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GAJO BOM

Senior Member

06-04-2013

ok this forum is going to die with the 20 ip boost compensation


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Marvelcz

Senior Member

06-04-2013

Good to hear that it is over.


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Sulacia

Senior Member

06-04-2013

I am only forgiving you because you blamed yordles for the problem, probably untrue but it is certainly fair enough, if you don't know what to blame it on, blame it on the yordles!


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Ifeedsometimes

Member

06-04-2013

Good job Riot. Just what we wanted pfft :/
could i have a free transfer?


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Speedylunar

Senior Member

06-04-2013

Brace yourselves, the Better Give EUW 20 IP-Boost jokes are coming...


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Täxn

Senior Member

06-04-2013

Fair enough


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Alpha Kitten

Senior Member

06-04-2013

http://www.youtube.com/watch?feature=player_detailpage&v=Lm_GPkOfVKI