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my account got HACKED!!!!

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matinezol

Junior Member

05-01-2013

This is my second account as i cant log-on on either the game or website.
i have followed the support and i think that some one has hacked my account so i think that that person had changed my email and username and password so i cant access it :'(.
i read some other forums about this and i joined after the time when kah'zix came out also my summoner name is jugol and ive tried many times to log on, i have also checked wheather im loging onto the correct server and it is EUW so its not that so im 100% someone has hacked it.
Please help as i have spent a lot of time on this game and quite some money on it too so im really sad about this situation.


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woraz

Senior Member

05-01-2013

Greetings,

It has always been bad to hear that someone lost access to his account. To return your account back, you should submit a ticket to Riot. In order to do this, use this (https://support.leagueoflegends.com/requests/new)link. Follow this (https://support.leagueoflegends.com/entries/234190-Recovering-Your-Account)article while doing it. You have to create a new account, because the support system does not work with your in-game one. Please note that due to the high amount of submitted tickets, an answer to your ticket may take up-to 2 weeks, or in some cases even more. Aside from that, I refer you to an article which can help you for further protection - click me (https://support.leagueoflegends.com/entries/21535581-Protecting-Your-Account).

Take care!


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matinezol

Junior Member

05-01-2013

Quote:
woraz:
Greetings,

It has always been bad to hear that someone lost access to his account. To return your account back, you should submit a ticket to Riot. In order to do this, use this (https://support.leagueoflegends.com/requests/new)link. Follow this (https://support.leagueoflegends.com/entries/234190-Recovering-Your-Account)article while doing it. You have to create a new account, because the support system does not work with your in-game one. Please note that due to the high amount of submitted tickets, an answer to your ticket may take up-to 2 weeks, or in some cases even more. Aside from that, I refer you to an article which can help you for further protection - click me (https://support.leagueoflegends.com/entries/21535581-Protecting-Your-Account).

Take care!


how do i sent a ticket?


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woraz

Senior Member

05-01-2013

Hello again,

Firstly, you should sign up on the support system, because It does not work with your in-game account. You can do this by simply visiting this link - https://support.leagueoflegends.com/registration . After you already made a new account, you should submit new ticket through this link - https://support.leagueoflegends.com/requests/new (note that you will need to login first). Then, you should paste and fill in the ticket this information:

Quote:
Account Name (the name you log in to the LoL client with):
Summoner Name (the name your friends see in-game):
The server you play on (NA, EU-West or EU-Nordic/East):
Creation date of the account (Month/Year):
Original email address used to register the account:
Location you registered the account (City/State/Country):
Last IP address used to play League of Legends (http://www.whatismyip.com/):
Any other people that have access to the account:
How you came into possession of the account:

Note: You should name the ticket - Unrecoverable Account
Finally, choose and fill every required field and submit the ticket.

Good Luck!


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matinezol

Junior Member

05-01-2013

Quote:
woraz:
Hello again,

Firstly, you should sign up on the support system, because It does not work with your in-game account. You can do this by simply visiting this link - https://support.leagueoflegends.com/registration . After you already made a new account, you should submit new ticket through this link - https://support.leagueoflegends.com/requests/new (note that you will need to login first). Then, you should paste and fill in the ticket this information:


Note: You should name the ticket - Unrecoverable Account
Finally, choose and fill every required field and submit the ticket.

Good Luck!


OK ty for your help ^^


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pheuzz

Junior Member

05-05-2013

I got just the same problim like u :| (my account name is EndlessMc
yesterday when i tried to login my password wass wrong, my mail is changed either
I start to wonder if this is a bug in the game,
I did send a tiket to the support and im waiting for reply.

i hope we can get our accounts back i want my Freljord icon

when i got reply i will post it here

greets EndlessMc


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HUNTero6

Junior Member

05-05-2013

Same problem for me ,i got hacked , and i reset my passward but it didnt work , i dont know what happened, and i told the support but u cant rely on them, they let you wait and wait for no result and they dont relply.


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EndlessMc

Junior Member

05-09-2013

im all good now, the support helped my fast and quite good
now is everything ok

riots support is not as bad as they say !
I just need some patience and respect for their work!
greets EndlessMC


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woraz

Senior Member

05-09-2013

Quote:
EndlessMc:
im all good now, the support helped my fast and quite good
now is everything ok

riots support is not as bad as they say !
I just need some patience and respect for their work!
greets EndlessMC

I am glad to hear that you've got your account back! And I agree with you. Good Luck and Enjoy!


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UnderwaterHockey

Junior Member

05-09-2013

Yeah 3 weeks and still waiting, "fast" you say ...


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