tl;dr If you do not meet the criteria below we will be unable to merge your account.
A small number of you have asked if you can merge your NA account with your EU account. Unfortunately, thats a very time-consuming process that we really cant offer on a broad scale. Some veteran EU players, however, have accounts that pre-date the launch of the European service. Since these players didnt have the option to create their first (primary) account on home soil, were offering them a very special, one-time opportunity to merge their two accounts into one account on the EU server.
Mergings very labor-intensive and requires special attention from the Player Support team. For that reason, we can only offer mergers under special circumstances.
Heres how to qualify for a merger:
- You need to have created your account before June 1, 2010
- Most of your games need to be from a European IP
- You need to verify ownership over the two accounts youre merging
Unfortunately, because this process is so laborious, were going to be buzz-kill sticklers about the rules. No exceptions! Also, this is an extremely slow process, so while we will answer all eligible requests it might take several weeks to complete your merger.
We can only transfer certain data to your EU account, so please read carefully before you apply. Heres what we can merge:
- Your summoner level
- Your purchased content
- Youll be compensated for content you unlocked on both accounts
- Your IP and RP totals
- Your competitive season rewards
The following aspects of your NA account
will be lost during the merger process:
- Your stats
- Your MMR
- Your rune and mastery presets
- Your honor score
- Previous and unused referrals
- Your justice review rating
- Your friends list
Once the process is complete you cant use refund tokens on content you merged from another account, and your NA account cant be recovered. So make sure youve bid fond farewell to your summoner on this side of the pond prior to requesting the merge!
If youre interested in merging your NA and EU accounts, meet the criteria and have read through the process, please a
send us a ticket with the subject Account Merge Request. Also, if you meet the requirements and youd rather just move your NA account to EU without merging, you can use your free transfer token in the store right now.
We want to thank all the seasoned vets who waited so long for this option, and we hope we can make your merger as painless as possible. If you have any more questions, ask them in this thread!