Welcome to the Service Status Portal

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Riot NOC

Network Operations Center

30-08-2013
1 of 2 Riot Posts

Summoners!

The Live Services team here at Riot is dedicated to bringing you the best service possible. Our goal is that League of Legends is available to play without issues 24 hours a day, 7 days a week. Sometimes we fail to provide you with that level of service; we don't take that lightly. When you experience problems, our highest priority becomes solving them as quickly as possible, and communicating our progress with you as we do so. It is for this reason that we've developed a new website that you can use to find information about active service impacting issues.

Introducing, the Service Status Portal!

​We aim to keep this updated in every region with information about active service issues. Please feel free to bookmark this page, but it can also be reached whenever there is an active ticker in the League of Legends client. We're planning to add some more bells and whistles down the road, but before we do that, we'd really like your feedback. Please go to the beta boards here to tell us what you like, and what you don't. We'll be watching that thread over the next week or two.

-Riot NOC


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Riot Eglorian

Network Ops Technician

Follow RiotEglorian on Twitter

23-01-2014
2 of 2 Riot Posts

What is Service Status?
The Service Status is a place where you can find current real-time updates relating to server issues, patch downtime and other disruption to game services.

Who posts these updates?
Any updates on Service Status will come directly from our technicians – or sometimes messages will be relayed to another Rioter to post on their behalf.

There's an issue but I can't see an update!
There can sometimes be a short delay in providing a post as we want it to be accurate. If there is a problem, we have 24/7 monitoring and will give you relevant and updated information as soon as we can.

How will I know when issues are updated?
The post will be edited with timestamps when any new information is available – so check back often, or follow @lolstatus on Twitter.

How will I know when an issue is resolved?
The post will be updated to indicate that a solution has been applied, and the thread will be removed from Service Status shortly after its resolution.

Why are the comments disabled?
Comments are disabled because the purpose of the Service Status area is to give you direct information as a reference – while our Network Operations team are working to restore service, feel free to discuss the issues in other relevant subforums.

Is Riot NOC a robot?
No, Riot NOC is an account shared by many members of the Network Operations team. It’s still a technician behind those posts too!