Loginserver down

First Riot Post
Comment below rating threshold, click here to show it.


Junior Member


I experience connection failure error when logging In.


Forum says, servers are online, but the login servers (as given in support link above)

North America Login
URL: beta.lol.riotgames.com
Server IP:

Europe West Login
URL: prod.eu.lol.riotgames.com
Server IP:

Europe Nordic & East Login
URL: prod.eun1.lol.riotgames.com
Server IP:

Are not reachable.

I tried ping from local machine and from http://ping.eu/
Both failed for every login server.

Firewall is turned off.

Comment below rating threshold, click here to show it.


This user has referred a friend to League of Legends, click for more information

Player Support Lead
Player Behavior

1 of 1 Riot Posts

Hi xaeDes,

Based on the information you provided, this seems like a problem with your connection to our servers. Most often, these connection issues are caused by overzealous firewalls or anti-virus programs. Many firewalls are installed automatically with Windows, so you may have as many as 3 and not even know it.

We have a detailed guide to configuring your Firewalls to work properly with League of Legends. However, even when properly configured, the disabled modes or exceptions lists often do not function properly for 3rd party firewalls. In these cases it may be necessary to uninstall them. If you'd still like to give configuration a shot, you can view the article here:

However should these solutions not work, I do encourage you to log a support ticket here.

These type of issues can potentially require some back and forth, to speed up the process please also provide us with:

Information about your network configuration: https://support.leagueoflegends.com/...etworkinfo-log

A Netalyzr: Just go to http://netalyzr.icsi.berkeley.edu/ and run the test. Once the test is complete, copy the full url and paste it into the support ticket.

A process list: https://support.leagueoflegends.com/...a-process-list