EUW Chat Updates (7.10.2013)

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Chager

Associate Producer

07-10-2013
1 of 2 Riot Posts

Hello Summoners,

I wanted to stop and give you an update on the ongoing chat issues we're seeing in EUW, what we've done to date, and what we're in the process of doing to get things back to the quality of service you deserve.

Last week, we experienced multiple chat drops in EUW during the evening (heavy load times). At that point, it looked like a potential hardware issue, so we dramatically upgraded the chat database, and also added in additional hardware to the chat infrastructure to reinforce the system. While we believe this helped, there were still issues that needed to be fixed. After that we also found a bug in the 3.12 client code that magnified the number of chat connections on the platform. A hotfix for that went out on Friday just before the weekend.

We had no chat issues on Friday or Saturday, but saw a new issue Sunday evening and reoccurring today. Based on the symptoms we saw yesterday and today, we believe we are looking at a different issue than earlier in the week. At this point, we are looking at every connection, configuration, and hardware/network infrastructure around chat to determine the root cause. We are making some manual configuration changes right now, and will continue to dig and monitor.

We are truly sorry for the pain this has caused over the weekend, and will keep pushing to make the EUW experience rock again.

Thanks,
-Chager


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Sevenix

Adjudicator

07-10-2013

Thanks for the update Chager.

Hope you guys manage to fix it soon.
Also are there any word going around regarding any sort of compensation, I think most people would be interested to hear if postponing the season enddate for EUW would be possible seeing we lost almost a week of ranked queue due to it being down.

Chager replied at page 2.

Quote:
Originally Posted by Chager View Post
Regarding compensation; at this point we are working to get chat in a healthy state and to get ranked back on so everyone can play.

Once we are stable, then the decisions about compensation will start to be made. We know there's been consistent player pain in EUW and we want to make sure we address that, but first let's get everything stable and then we'll go from there.

Thanks,
-Chager


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Jij Hoofd

Member

07-10-2013

Keep up the good work and ignore the kids from the EUW community. They don't understand how hard it can be to provide good servers for millions of people that are constantly crying and being immature about issues like this.


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fiskR

Junior Member

07-10-2013

compensation? server has had problem for various months now!

Sincerely a paying customer!


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DeVo7e

Senior Member

07-10-2013

Thank you for stating this. I believe Riot will do their best for the EUW servers. Although you'll probably see the 'Chacob army' coming down soon with their capslock posts.. xD


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TaXoRo

Senior Member

07-10-2013

Isn't it time to start solving the problems from the core?

League probably wasn't built to handle all this stress, why not make a complete new core?
Would take it's time but considdering how many issues that continuely happen, it seems worthy.


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Sloper

Member

07-10-2013

RIP CHACOB


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GetToasty

Junior Member

07-10-2013

IN CHACOB WE TRUST.


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Bralnor

Member

07-10-2013

RAISE YOUR CHACOBS


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Medieval Twitch

This user has referred a friend to League of Legends, click for more information

Senior Member

07-10-2013

CHACOOOOB


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