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Rito login queue holy unaceptable i need my fix Dromaius
4 Hours Ago 08:55 PM
General Discussion

Dromaius

Associate Live Producer

4 Hours Ago
1 of 1 Riot Posts

Hi guys,

Sorry about that - there was a connection hiccup towards our datacenter for EU West, which caused a large amount of players to be disconnected. The amount of reconnects that followed created a login queue. The queue should be on its way to be empty very soon however.

Thank you for your patience!


Riot being unfair towards the EU fanbase Riot MeDroiD
5 Hours Ago 07:57 PM
General Discussion

Riot MeDroiD

Community Manager

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5 Hours Ago
9 of 9 Riot Posts

Quote:
Originally Posted by Ale non è male View Post
I didin't mean to bash the job of the Riot community staff, I wanted to be positive
I was talking more about the live events at fairs and things like that more than the organization and advertising of online tournaments, that works rather well and in which Riot does a good job in cooperate with the external partners(for example the initiative of the Italian National Tournament is really interesting).
As for live events in the context of fairs and things like that, even the biggest organizers of online tournaments have troubles to transfer their knowhow on live stage to satisfy the demand of hunderd of people because of technical and financial troubles, create a task force for live events not limited only to the biggest events within the national communities could offer a better live experience at those kind of events, imho
Oh don't worry, I didn't mean to make you feel I was telling you were bashing us, don't worry haha, I was just quoting
The Prized Events page also takes offline tournaments into account; we've supported several LAN events as an example

We do collaborate closer with offline events where we feel that a lot of value could be added if that's what you mean ^^, there's been events where we've collaborated where we've either built our own booth or also supported in different ways, it also depends on what type of event it is, but I've seen tons of different events having been supported.

Cheers man!


How can I NOT have a negative attitude? Riot Draggles
5 Hours Ago 07:50 PM
General Discussion

Riot Draggles

Community Coordinator

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5 Hours Ago
2 of 2 Riot Posts

Quote:
Originally Posted by iLite View Post
You do not have some kind of secret playlist you feel free to share with me, have you?
Spotify radio for Hall and Oates' "Private Eyes"! I can't feel upset with 80s pop.


How can I NOT have a negative attitude? Riot Draggles
6 Hours Ago 06:54 PM
General Discussion

Riot Draggles

Community Coordinator

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6 Hours Ago
1 of 2 Riot Posts

I actually find listening to music helps a lot when I feel myself getting frustrated. Other tips: play with friends, take a break between games, even just a 5 minute one, have a walk around and drink some soda or juice or something. Also remember that the game will be over soon and you'll be able to play a new one shortly after!


The CTRL-V Game Riot Draggles
6 Hours Ago 06:43 PM
General Discussion

Riot Draggles

Community Coordinator

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6 Hours Ago
1 of 1 Riot Posts

and th


"Strife the Game" Afk Penalty why not LoL too? Riot Boompje
7 Hours Ago 05:49 PM
General Discussion

Riot Boompje

EU Associate Product Manager

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7 Hours Ago
1 of 1 Riot Posts

Hey Ascendancy!

We have a similar system in use called the LeaverBuster!

This FAQ should give you some more context around this system: https://support.leagueoflegends.com/...ver-Buster-FAQ


New Summoners Rift Installer Updated v1.1.1.1 Riot Draggles
8 Hours Ago 05:16 PM
General Discussion

Riot Draggles

Community Coordinator

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8 Hours Ago
1 of 1 Riot Posts

Also important: any third party software installers are not supported by Riot, and can open your client up to vulnerabilities, game crashes, potential performance degradation and visual glitches. Just something to keep in mind!


High Ping and lagging after Patch 4.15 Riot Draggles
8 Hours Ago 05:13 PM
General Discussion

Riot Draggles

Community Coordinator

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8 Hours Ago
1 of 1 Riot Posts

Hey all. Can you follow the instructions in this thread? We may be able to diagnose your issues. Feel free to copy the resulting file in here as well and we can take a look where your connection is becoming degraded.


Harrowing and Snowdown skins Riot Draggles
8 Hours Ago 04:49 PM
General Discussion

Riot Draggles

Community Coordinator

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8 Hours Ago
1 of 1 Riot Posts

Yep! Here's the Snowdown FAQ (see the "Champion Skins" section") and here for the Harrowing. Not sure if the Harrowing skins were 50% off but they were definitely brought out from the vault.


Is the same thing going to happen to League Of Legends? Riot Draggles
8 Hours Ago 04:44 PM
General Discussion

Riot Draggles

Community Coordinator

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8 Hours Ago
1 of 1 Riot Posts

Interesting thoughts, but this isn't the first time League has gone through graphical changes. Admittedly the SR overhaul is the largest change we've done graphically, but champion VUs happen all the time, and they are for the better, right? These processes are gradual for the most part, because obviously we want to share cool stuff as soon as it's ready, and not make the game feel alien if you decide to come back after a few weeks' break.

I completely understand your concern but even Runescape's popularity comes in waves; hell, right now it's in the top 12 most watched games on Twitch. That's not an easy thing to accomplish by any means!


Riot being unfair towards the EU fanbase Riot MeDroiD
9 Hours Ago 04:08 PM
General Discussion

Riot MeDroiD

Community Manager

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9 Hours Ago
8 of 9 Riot Posts

Quote:
Originally Posted by DELDE115 View Post
Wow im getting really lucky today

Thanks for the information, now im speechless xD

I guess i can understand about announcing local events in their specific language, but in all honesty i wouldnt consider it a spam ( well, maybe ). If the event is somewhat small the it would make sense.

Could I suggest something ? Have you thought of making a schedule showing which events Riot will visit during said period ?

For example: For the next two months Riot will be going to these gaming events (showing every country and the name of every event).

That way players will know the information in advance and you would spend less time annoucing the local events in different forums. Just like the monthly Schedule for the skin sales, instead of announcing it every week, you pile them up and show them in advance.

Maybe you are doing this already, I honestly do not know.

Thanks once more for the replies
Quote:
Originally Posted by Tiger D Rena View Post
hey ^^
i would love if u could do an extra page where u're listing all the events riot games attends. this way u dont have to spam the news with every new event, but you could still announce the local ones in the news, which links to a list with all the events.

since im sometimes travelling to spain, i would also love attending an event there.
You guys have brought a good point in here :3 and a good idea btw!

That's something that's been discussed for quite a while. We do feel it could be good to do something like that, but requires some time to be discussed and then developed. Having short discussions and fast development could lead to a useless tool, and a calendar leads to a lot of questions yet to be adressed before even thinking on building it. There are some events we want to give more visibility to, and the calendar could be a brilliant idea to do so, although right now it's been a success the fact that we've given visibility over those events we've attended through our site, patcher, client, social media, etc

Quote:
Originally Posted by Ale non è male View Post
Riot does a proper job in advertising their presence at the smaller events for the local communities that want to know Rioters, what they could do is having a bit bigger involvement and support either technical or economical in the organization of those events, especially in the mid-tier events like the one abovementioned as example that are organized in the various countries, doing something more than just send there a pair of local Rioters with some skin cards
We do offer support that does not necessarily mean "sending over some Rioters" ^^
Everything starts here! - http://euw.leagueoflegends.com/en/co.../prized-events


Riot being unfair towards the EU fanbase Riot MeDroiD
11 Hours Ago 01:45 PM
General Discussion

Riot MeDroiD

Community Manager

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11 Hours Ago
7 of 9 Riot Posts

Hey DELDE115 and hello everyone!

I just wanted to give a bit more of visibility over some topics that have been talked in here

Riot Ariya has already explained everything related to Gamescom, but I also wanted to talk a bit more about events happening in EU by answering some of the questions being asked by DELDE115.

Quote:
Originally Posted by DELDE115 View Post
I would like to say something about this though, eventhough the EU Riot team did an amazing job and doing more events, Riot NA still visits an incredible amount of gaming events, PAX east, PAX west, PAX PRIME, PAX South, PAX North, E3, AND SUMMONERSCON ( THE FIRST LEAGUE OF LEGENDS EXCLUSIVE CONVENTION IN LOS ANGELES ) and many more mini events like the event that Escapist news did
This is actually a good opportunity for me to talk a bit more into how we're handling local events and most importantly, how we inform players about where and when are we going to X or Y event.

Unlike NA, as DELDE115 also pointed out, EU has 11 websites (NA has one), all of them localized for the country we're referring to, but most importantly, adding local content to each of the sites (including client, patcher, etc). With this we have then already 2 types of content; the one that gets shipped to all languages (as it's more of a central content (champ. rotations, for example)), and the one that's been shipped to a country or set of countries (example: event happening in UK, or Poland, or Greece, or [Insert country here])

As content gets shipped locally, not all EU players are aware of all events that are happening. Our reasoning behind this is that we don't really think that an event happening in Greece makes much sense to be announced in Spain, as spanish players would not really care at all, because they will most probably not attend there (unless it's an event such as the Allstars, which then would be shipped also to all countries). Local events are not announced in all websites, because then, they would all be flooded with content that might not be of everyone's interest.


Quote:
Originally Posted by DELDE115 View Post
In NA I can go by car to all of these events. It will take hours, but if you rent an RV you dont have to worry about hotels. Prices might be different but they are afforable.

[...]

Europe has alot of countries where prices change dramatically ( depending on the economic situation of said country ), and not every event is in the same place, I have to take a plane like everyone here which costs more than a two day trip from one state to another.
That's actually a very good point, and that's why I'm putting a lot of emphasis at local events. Even though in EU everyone could also rent a car, it feels different moving from a country to another one because of the amount of languages that are held in EU

Because of that, we focus also a lot in local events, and I'll dig a bit more into that afterwards.

Quote:
Originally Posted by DELDE115 View Post
In NA people dont worry if they can go to an event because Riot goes to almost every single one and people can go by car if its 4 hours from their homes.

[...]

In Europe we have to PRAY and wish that the next gaming event is in our country, if its in the UK, you have to buy a plane ticket or go by boat, AND Pounds cost more than the Euro. The only event in Europe where Riot goes every year is Gamescom.
I'd say I disagree here, and let me explain why

I think here you're refering to UK because you've read in the english website that we've attended an UK event, but if you go to another of the languages you'll find out we've announced other events (not at the same time, as they occur separately), and as an example, I'll let you know which ones have I worked in over the last couple of months

[Hungary] Hungarian Event
[Spain] Gamergy
[Spain] Tenerife LAN Party
[Spain] Dreamhack Valencia
[Europe] Teemo Scouts EU (although not an event it it's full meaning (booth), it's been an event where we met with players )

Note: Reason I've worked in spanish events is because I work for the spanish team ^^, but like me, we have members serving all countries attending tons of events in different countries (and still looking for more peepz to join us! )

However, and again, we haven't announced the spanish events happening in Spain in the english, polish, greek, [insert other language that's not spanish here] website, because if we announce all events we're attending over all languages and all website, it'd be literally a spam ^^.

Gamescom was announced in all websites because it's also very important for all countries as these hold not only the LCS Regionals, but also we've built our biggest booth there, but it doesn't mean we don't do other stuff

We're more than aware that not everyone can go everywhere, as flights are sometimes damn expensive, but this is also why we've moved events all over the world. As Riot Ariya has pointed out, LCS has been in different countries, as we want to give the opportunity to everyone to enjoy them ^^


Hope this answer has given a bit more of visibility over how we're attending events! If you have other questions I'd be glad to answer them guys!

Cheers!


Riot being unfair towards the EU fanbase Riot Kails
11 Hours Ago 01:21 PM
General Discussion

Riot Kails

Community Coordinator

11 Hours Ago
6 of 9 Riot Posts

Quote:
Originally Posted by DELDE115 View Post

Spain has a gaming event in MAdrid during October.
Wow, you did a really good job investigating all the events in Europe :P

Let me talk for the Spanish side, wich I know the best. Riot has been visiting Spain like 2 or 3 times a year since 2012 For example, here you have a photo of this July with Riot showing Dunkmaster Darius: http://on.fb.me/1qU8uD0

And also in March, we visited 4 cities in Spain for the Teemo Scouts Europe :P

And of course, we are coming back for more events for sure


Submit your Summoner Stories Riot Draggles
13 Hours Ago 12:14 PM
General Discussion

Riot Draggles

Community Coordinator

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13 Hours Ago
3 of 3 Riot Posts

Thanks for your submissions so far. This is the last day that you can get your entries in so if you've had any thoughts, post'em now!


Good ol Riot Rincewind
1 Day Ago 04:43 PM
General Discussion

Rincewind

Senior Systems Administrator

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1 Day Ago
1 of 1 Riot Posts

Ah the year of 2011, it was a year of great progress and troubles.


Riot being unfair towards the EU fanbase Ariya
1 Day Ago 03:49 PM
General Discussion

Ariya

Player Support Coordinator

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1 Day Ago
5 of 9 Riot Posts

Quote:
Originally Posted by DELDE115 View Post
Wow, I didnt know this, I guess i wasnt inform :/
Anyway thanks for the reply i really appreciate you told me this

Also about those 20+ hours from L.A to Seattle I can understand that, but you have E3 ( Im not saying that you shouldnt go to Pax in Seattle ), although tickets to E3 are very expensive.

Thanks again for the Reply Riot Ariya.
So I think we need to do a better job at informing you about all the small events we're going in Europe!
I think E3 is a business event only, and not for consumers. I think Anime Expo was in LA recently.


Riot being unfair towards the EU fanbase Ariya
1 Day Ago 02:22 PM
General Discussion

Ariya

Player Support Coordinator

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1 Day Ago
4 of 9 Riot Posts

Quote:
Originally Posted by DELDE115 View Post
I dont belive that its that hard to join a gaming event. Look at the EUW region language settings in the website on the top left corner. Why not visit those places: SPAIN, ITALY, UK, FRANCE, GERMANY.
I agree with you, but we do visit those countries:
France for example had the Japan Expo where we attended.
Italy has for example Lucca Games and some smaller events
We also visited Spain recently, one event in Teneriffa for example
And just the last weeks we had a few Rioters and YouTubers at Insomnia in the UK. I'm also sure we organised some events in Poland, but I cannot recall all the events for every language. So as you can see, we heard your feedback and we keep improving to visit more countries with more players, so everyone gets the chance to meet us!

There are a lot of events we attend, not always with a big booth, but very often we are onsite and there is a tournament or something else going on and the Rioters onsite also have some skin cards with them.
I agree, that travelling and hotels are expensive, but this is the same in the US. I can drive from Germany to paris to see Allstars in a few hours, but alone from Los Angeles to Seattle it takes me 20+ hours to drive.


Riot being unfair towards the EU fanbase Ariya
1 Day Ago 10:11 AM
General Discussion

Ariya

Player Support Coordinator

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1 Day Ago
3 of 9 Riot Posts

Quote:
Originally Posted by Senkoukura View Post
Yes i noticed we have a few more events. But the majority of those are where we have to pay multiple days to watch games. Travel, Hotel and food cost are also not that low in Paris and London. And at Gamescom this year for example people wait in line for an hour or 2 to play ARAM with strangers, everything in German again. Everyone gets a little poro. but only the winning team get a keycord. Thanks alot. Asking for a keycord gets rejected. Have to wait in line all over again.
Obviously at a German event a lot of things will be in German. But most of the shows were translated in English AND German, all Rioters there spoke English.
I don't know exactly, why we didn't give out Arcade Miss Fortune - maybe we weren't sure that she is ready in time, I don't know. And I'm sorry you couldn't get a keycord because you didn't win, but there is never a guarantee on free stuff on such events.

I can promise you that it is much easier to get the the skins and a Poro at gamescom, than to get even one skin card at PAX Prime. I would prefer nice skin cards as well, but I saw players getting squished just to try to get a card and in the end going home without a Riot Graves in 2012.

Quote:
But the majority of those are where we have to pay multiple days to watch games. Travel, Hotel and food cost are also not that low in Paris and London.
Yes, but this is the same for PAX, right? Seattle is really expensive when it comes to hotels, the PAX tickets are 3 times the price of a gamescom ticket for example.
We recently hat an event in Greece organised by us, where we had to sell tickets just to limit the amount of players that come (we can onyl fit so much in venues), but every player got Paysafecards in the same value.

So all in all, you are not even talking about EU. You want events for yourself in your language, in a city that fits you. I'm really sure, that a player in Texas has exactly the same feelings. He doesn't want to fly to Seattle for hundreds of dollars to go to PAX, wait in line for hours and then the Ward Skin cards are already gone for that day.

Where are you from? I would love to pass the feedback on to our community team, and see if there will be more events that are closer to you this year.


@Rito Boompje Riot Boompje
1 Day Ago 03:19 AM
General Discussion

Riot Boompje

EU Associate Product Manager

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1 Day Ago
1 of 1 Riot Posts

Thanks!

However, within the Wrenchmen team, they call peeps like me "traitors"

Yes! Oranges OP! Wrenchmen are awesome!


Riot being unfair towards the EU fanbase Ariya
1 Day Ago 02:16 AM
General Discussion

Ariya

Player Support Coordinator

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1 Day Ago
2 of 9 Riot Posts

Quote:
Originally Posted by Shuyu kenshi View Post
Let see. this another one on the list of many over the years. We can find all of the post we had discussed about over these. How many more gaming events does LoL has in NA over Europe. So far i know its only the Gamescom in Germany. It's not even in ENGLISH 9 of 10 things there. How much of the community interaction is actually worth it, I have not seen much to appreciate.
Hmm, we just had Allstar in Europe (Paris) this year. We have LCS Roadshows (London and Tenerife for example), while the NA LCS always stays in the LA studio (and makes it really expensive for NA players outside of California).

Our European team pulled off the biggest event booth we ever had on an event at gamescom this year. So yeah, we still have a lot to improve but there is a big bunch of Rioters all over the world that care for EU. We also stepped up the number of events we're visiting all over Europe recently, as we understand that not everyone has the resources to attend the big events.


Riot being unfair towards the EU fanbase Ariya
1 Day Ago 01:53 AM
General Discussion

Ariya

Player Support Coordinator

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1 Day Ago
1 of 9 Riot Posts

Quote:
Originally Posted by Mitchela View Post
So the people that went to PAX in NA are getting: Arcade Miss Fortune, Riot Kayle, Dragonslayer Pantheon and a Riot Ward Skin. While the people that went to Gamescom in Germany, only get Riot Kayle and a ward skin. I thought Riot was going to treat both regions equally, but once again this proves that Riot favors their American fan-base.
As far as I know they hand out only Arcade Miss Fortune and Riot Kayle and a few Riot ward skins (And Dragonslayer Pantheon at an event in Toronto). On the other side there is no big community booth at PAX, while we had a really big community booth with various stages and artists at the gamescom. You also need to get lucky to find a roaming Rioter at PAX and answer trivia questions to get your skin, while at gamescom everyone had the chance to get the skin for registering at the website.

There will be always differences at events, it will never be totally equal and it depends on the individual player what they prefer. A lot of players at PAX maybe would have preferred the community interaction we had at gamescom, while you would have liked to get your hands on a free Arcade Miss Fortune.


@Riot, please reply Riot Boompje
3 Days Ago 02:05 PM
General Discussion

Riot Boompje

EU Associate Product Manager

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3 Days Ago
2 of 2 Riot Posts

Quote:
Originally Posted by Owashi View Post
#12994160
Thanks!

I got it looked into, and it appears that our PS guys unfortunately got a high backlog at the moment and are working fast to try to get all tickets resolved. They'll get to your ticket as soon as they can.

Really sorry for the inconvenience This is not the best experience

Good luck on the fields of justice!


@Riot, please reply Riot Boompje
3 Days Ago 01:19 PM
General Discussion

Riot Boompje

EU Associate Product Manager

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3 Days Ago
1 of 2 Riot Posts

Hi Owashi!

If that is the case, it's not a good thing, I'll poke an PS dude(tte) to look into it!

What's the ticket number?


Random Forum ban? Riot Draggles
4 Days Ago 01:11 AM
General Discussion

Riot Draggles

Community Coordinator

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4 Days Ago
2 of 2 Riot Posts

Explanation: We had a false flag on a spam account that triggered bans across multiple posters. Should be mostly resolved now. Sorry for the inconvenience!


Random Forum ban? Riot Boompje
4 Days Ago 01:05 AM
General Discussion

Riot Boompje

EU Associate Product Manager

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4 Days Ago
1 of 2 Riot Posts

Hi Talown!

Looks like we made an error in your case. I'm poking someone to get your forum ban lifted. My sincere apologies for the inconvenience!

Enjoy the boards!


@Ymir - Update Chat Restriction FAQ Ymir
4 Days Ago 06:46 PM
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Ymir

Player Behaviour Expert

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4 Days Ago
2 of 2 Riot Posts

Quote:
Originally Posted by Smittles View Post
Highly possible.
The alternative is that Riot were just outright lying when they said we would get more communication.
Or I could have just been stuck in some meetings for a lot of the day and not checking the boards very often


@Ymir - Update Chat Restriction FAQ Ymir
4 Days Ago 06:45 PM
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Ymir

Player Behaviour Expert

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4 Days Ago
1 of 2 Riot Posts

Quote:
Originally Posted by Smittles View Post
Hey Ymir,

Thanks for the Sticky, I just have one issue I've been trying to get clarified for some time now.

Firstly - The thread: http://forums.euw.leagueoflegends.co....php?t=1866513

Secondly - The Support Issue raised (Over 5 Days Ago): https://support.leagueoflegends.com/...#/satisfaction

To reiterate:- I just want to know whether the entirety of the number of games you are restricted for have to be played before your next Review of your chat restrictions.
Or whether you get reviews intermittently.
Example: Summoner X has 240 games restricted, does Summoner X have to play ALL 240 to get his next review.
OR will Summoner X be reviewed every so often such as every 50 games to see if he has improved his behavior?
There are reviews taking place while you're restricted but it's only at the end that additional Restrictions may be added. There are constant checks going on, because right now Chat Restriction takes on a lot of what was once the Tribunals domain you're seeing cases where people may have received harsher punishment having more restrictions, which can have an effect on how intuitive the system feels.

As we bring in some of the upcoming initiatives, some of which have been tested in NA already, it should become a lot clearer at a glance what you've done and what's happening.


MAC user: Can't open the client. Riot Triggs
4 Days Ago 06:32 PM
Mac Client

Riot Triggs

NOC Technician

Mac Problems. Riot please Riot Triggs
4 Days Ago 06:25 PM
General Discussion

Riot Triggs

NOC Technician

4 Days Ago
2 of 2 Riot Posts

We no longer support 10.6.8, announced 4 months ago. You'll have to upgrade to Maverick. You can read more here: http://forums.na.leagueoflegends.com...php?p=46513660. Min spec is now 10.7.5.


Convince me to buy Graves Rincewind
4 Days Ago 06:03 PM
General Discussion

Rincewind

Senior Systems Administrator

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4 Days Ago
1 of 1 Riot Posts

i Attachment 214032


Mac Problems. Riot please Riot Draggles
4 Days Ago 06:01 PM
General Discussion

Riot Draggles

Community Coordinator

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4 Days Ago
1 of 2 Riot Posts

What happens when you try to open the launcher? Does it just flat out not open? Does the logo pop up?


Submit your Summoner Stories Riot Draggles
4 Days Ago 05:30 PM
General Discussion

Riot Draggles

Community Coordinator

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4 Days Ago
2 of 3 Riot Posts

Quote:
Originally Posted by no controll View Post
You might want to make this a sticky so it doesn't get lost in the depth of the forums.
Will do when it drops off the first page. Otherwise, it gets no visibility (as you can see by the Chat Restriction FAQ views ;P)


Changing my summoner name back Rincewind
4 Days Ago 04:36 PM
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Rincewind

Senior Systems Administrator

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4 Days Ago
1 of 1 Riot Posts

Sorry, you won't be able to change it back.


Submit your Summoner Stories Riot Draggles
4 Days Ago 03:36 PM
General Discussion

Riot Draggles

Community Coordinator

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4 Days Ago
1 of 3 Riot Posts

Hey Summoners,

Over the years weve had the privilege of meeting many of you and hearing your stories, and we've realised that there are some truly extraordinary people out there in the League of Legends community.

We'd like to hear more. Were looking for interesting players people who live in unexpected places, have unusual occupations, overcome extreme obstacles to play, or simply have a story to tell.

There are a ton of reasons we want to collect your stories, and we're not yet sure exactly how any of this might materialise. It could help educate Rioters about the community. We might make a documentary. One of you might give us a cooler idea.

Either way, we know we want to hear from you. If you've got an incredible story - or if you know another League player who does please fill out the submission form here:

https://www.surveymonkey.com/s/SummonerStoriesEU


Team Builder INVALID CONTEXT error Dromaius
4 Days Ago 11:30 AM
General Discussion

Dromaius

Associate Live Producer

4 Days Ago
9 of 9 Riot Posts

xXsummonerXx, are you receiving any errors when you're trying to join the team builder queue? When did you last try?


Team Builder INVALID CONTEXT error RiotLobster
4 Days Ago 01:56 AM
General Discussion

RiotLobster

Senior Software Engineer

4 Days Ago
8 of 9 Riot Posts

We have performed maintenance on Team Builder and hope this resolves the problem you have been seeing. We have seen service trouble in systems that Team Builder relies on and are actively working on tracking that down. Until then, we may see intermittent trouble with the Team Builder service. We will monitor the service closely and try to mitigate further problems. Thank you all for your patience, we are working to get Team Builder back in rock solid shape as soon as possible!


Team Builder INVALID CONTEXT error Dromaius
5 Days Ago 10:33 PM
General Discussion

Dromaius

Associate Live Producer

5 Days Ago
7 of 9 Riot Posts

XXXL, I understand your frustration and I apologize for this. Let me assure you that while you may only see me post here to ask you guys for info to help with the investigation, there are teams using the valuable information you guys provide me with. They may not comment here, but they are dedicated to fixing this.

Here are a few questions that will help recenter the information provided so far - could the summoners with the problem let me know the following:

- Have you been able to play any Team Builder games in the last week, and when was the last successful day it worked for you?

- If it started working again for you, could you let me know which day it was? And have you done anything in particular prior to it working again? (no matter how trivial your solution might seem)

- Can you confirm the error messages you are receiving when a) trying to invite someone to a group, b) accept an invitation from someone to a Team Builder game?

Thanks!


So if you're chat restricted, you are banned from Ranked... Ymir
5 Days Ago 07:05 PM
General Discussion

Ymir

Player Behaviour Expert

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5 Days Ago
4 of 4 Riot Posts

Quote:
Originally Posted by The Binary View Post
So the answer is "no", then?
In capitals and with an exclamation mark after it.


So if you're chat restricted, you are banned from Ranked... Ymir
5 Days Ago 07:04 PM
General Discussion

Ymir

Player Behaviour Expert

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5 Days Ago
3 of 4 Riot Posts

Quote:
Originally Posted by I Got The Poison View Post
But people can disrespect their team with playing like a complete idiot and ruining everyone's game as long as they do it with a cheerful attitude?

There is a reason behind flaming usually
Of course not. We actually have a test rolling out soon to counter intentional feeding. There are a lot of moving parts on all fronts and we'll make sure you have full understanding when they come to Europe.


So if you're chat restricted, you are banned from Ranked... Ymir
5 Days Ago 07:02 PM
General Discussion

Ymir

Player Behaviour Expert

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5 Days Ago
2 of 4 Riot Posts

Quote:
Originally Posted by Ningiszhida View Post
So you intend to punish us Normal Queue players by funnelling the most extreme toxic players there, essentially making it a Cornfeild. Thanks.
PBE announcements are there for us to make sure things are working as intended, we'll go more in depth later on.

This is a part of something larger, as always I'd say try not to rush to understanding without more context.


So if you're chat restricted, you are banned from Ranked... Ymir
5 Days Ago 06:20 PM
General Discussion

Ymir

Player Behaviour Expert

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5 Days Ago
1 of 4 Riot Posts

Quote:
Originally Posted by Calm Guy View Post
It's also pretty dumb if it's true.

Imagine I have 1000 games chat restriction, I have to play 1000 games to prove that I'm no longer toxic? Makes no sense.
At a point like that it's a real point of extremity for the tests we have and under the Tribunal the equivalent would have been a perma.

To give some context here this is something that has been discussed and looked into for well over a year. With Chat Restrictions we found that the vast majority of people who received reports and warnings changed for the better when they got a heads up and an opportunity to still play the game.

An overwhelming majority of people playing League of Legends don't receive any restrictions to their account and just play the way we ideally want to play, these initiatives are always aimed at improving the game experience for players who just want to enjoy a sportsmanlike and fun game without any hassle. As a side effect the systems reform the majority of people who receive restrictions and improve the experience for everyone.

When it comes to harsher measures like bans or the upper end of restrictions it's not something we do lightly but there are just some cases where people have not changed and are still having a negative effect on the games of others. Making sure you have a great time while respecting everyone else and are respected yourself is our goal and that small minority who stand outside of that aren't even really playing League they're playing the chat and a meta based on frustration not just for themselves but for others.

We have a lot of different initiatives we'll be trying out in the coming months and I really look forward to talking about them with everyone.


Chat Restriction FAQ Ymir
5 Days Ago 01:41 PM
General Discussion

Ymir

Player Behaviour Expert

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5 Days Ago
1 of 1 Riot Posts

Hey all,

We feel theres a lot of misconceptions and miscommunication about chat restrictions in Europe so we want to provide answers and context to some of your most frequent questions. There is more information on the Knowledge Base article, too. This post was put together by an EU Wrenchman, Hansiman; it collects a lot of the information that weve put out there in an easy to read article. Big thanks to him!

What is a chat restriction?
A chat restriction is actually an improved version of an older system that's been in place for almost a year. It's intended to give players a warning about their behavior while still allowing them to participate in League of Legends.

What does a chat restriction do?
A chat restriction applies a temporary chat limitation to your account for a set number of games. This means players who are chat restricted will only be able to interact with their teams through gameplay, pings, and very limited messaging opportunities.

I was chat restricted but I didn't do anything!
All chat restrictions were investigated by Rioters. While it is always possible for a very small number of players to slip through, the system takes into account many factors that prevent this.

How does the system work?
Similar to Tribunal, chat restrictions take multiple reports over a series of games into account. Most players will never be affected, and there are a number of protections in place that sort out false reports, premade abuse, and other potential issues.

Half of the community got chat restricted. The system is broken!

This is not the truth. Only a small minority was affected by this form of punishment. But keep in mind that the accounts that were punished on the day of release would have been the same amount of accounts that would have gotten punished over the course of a couple of months. Since the reports were saved, and the punishment was given based on accumulated amounts, then it does give an impression that more people were punished than there truly was.

Lyte post: Well, 95% of players were not affected by Tribunal bans, and about 95% were not affected by chat restriction experiments so far--clearly, most players are perfectly fine in matches and have no problem staying within bounds.

Everyone that got hit by restricted chat bans recently clearly crossed the line. Whether it was the repeated nature of the language or the severity of the language, something triggered the system way beyond the norm of what your typical "teen" game should have.

People keep reporting me for false reasons because they are toxic themselves
Reports are weighted, and the system in place will determine the value of a report based on several factors. Here's a small description as to how we manage to avoid false reports being much of an issue:

Lyte post:To give you brief glimpse into what one experiment is testing, first, we have to understand that the Reporting system is different than the Tribunal system. The Reporting system's sole job is to calculate a player's report accuracy, and a lot of fancy math has gone into the system to make sure that a report is only taken into account when it is accurate. So, if a player is a consistently negative player themselves, their reports might be worth less because the system may consider them a bad judge of others' behaviors. If a player troll reports and gets their 3 friends to troll report, the system will completely toss the reports out. All of the experiments that use reports benefit from the above system to make sure that players aren't able to just abuse someone with random reports.

Because of my chat restriction, I can't communicate with my team and end up losing games
Lyte post: I think many players forget that this isn't a full mute. A lot of studies went into restricted chat design to determine what is the right amount of chat 'resources' to give a player, and if players used their chat resources only for team play, they actually can manage pretty well. The current design forces negative players to consider whether they value teamplay (and winning!) more than being verbally abusive.. and we find that most players opt to use their chat resources for positive communication and end up winning more games than they did before.

Why don't you just ban the players instead?
Lyte post: We actually use restricted chat bans because they are more effective than game bans. We find that game bans nudge a lot of players to create smurf accounts and simply shift their negative behaviors to low levels and overall, that's a worst experience for the community.


I didn't use the chat during my restriction, why did I get more games?
Previously, once you were reaching the end of your restriction, the system re-evaluated your standing. As of Patch 4.14, this should not happen, and thus the correct number of games should be applied from the start of your restriction.

Chat restriction makes people report me for refusing to communicate, getting me longer punishments.

Lyte post: Many players never talk in-game and just use in-game pings, and they aren't banned for Refusing to Communicate. A lot of players think they get banned for Refusing to Communicate, but it's never happened in all my years at Riot.

Riot does not care about accuracy. They ban everyone.
We do care about this, and a lot is done to ensure that people are never falsely restricted for something they did not do. The chat restriction system has so far not shown much inaccuracy:

Lyte post: It's 100% not OK for positive players or neutral players to be affected by the system, and we act immediately when such an incident occurs.

But right now, only 1-2 cases have been overturned since the chat restriction system started handing out penalties.

Can I get a reform card?
Reform cards are a part of the Tribunal, which is currently down for rework. They will be brought back again in the future when the new system is up and running:

Lyte post: The Tribunal does this, and when the feature comes back it'll start doing this again.

It's impossible to get rid of chat restrictions. Everyone just keeps getting more.
Lyte post: Right now, approximately 70% of players don't receive a 2nd set of chat restrictions after their first on ends. Just because you're chat restricted doesn't mean you can't communicate in positive ways.


Launcher broken...again Dromaius
5 Days Ago 12:13 PM
General Discussion

Dromaius

Associate Live Producer

5 Days Ago
1 of 1 Riot Posts

Hi gvhunter,

We did perform the relevant tests and could confirm it worked fine on the other servers as the patch deploys were happening, however a typo made its way on the configurations for EUW and ended up blocking access for MAC users. We will definitely keep an eye on it in the future.

We apologize for the inconvenience this has caused.


can't log in -im on mac- Dromaius
5 Days Ago 11:35 AM
General Discussion

Dromaius

Associate Live Producer

5 Days Ago
3 of 3 Riot Posts

For context, we found there was a typo in a file that prevented the game from connecting to the right place.

Our apologies to MAC users for the inconvenience!


Mb size of patch 4.15? i'm capped Dromaius
5 Days Ago 11:32 AM
General Discussion

Dromaius

Associate Live Producer

5 Days Ago
1 of 1 Riot Posts

Hey DjinnesHAZ,

4.15 is about 280mb, more or less. Hope this helps.


can't log in -im on mac- Dromaius
5 Days Ago 11:28 AM
General Discussion

Dromaius

Associate Live Producer

5 Days Ago
2 of 3 Riot Posts

Aaaand it should be fixed! Exit the client and patcher, then run it again; it should work properly after that.


Team Builder INVALID CONTEXT error Dromaius
5 Days Ago 11:16 AM
General Discussion

Dromaius

Associate Live Producer

5 Days Ago
6 of 9 Riot Posts

I was about to ask if there was any improvement. Thanks for checking, BillaBong7811!


can't log in -im on mac- Dromaius
5 Days Ago 10:56 AM
General Discussion

Dromaius

Associate Live Producer

5 Days Ago
1 of 3 Riot Posts

Hi purepancake,

We're working on fixing this at the source so that no work is required on your end. We'll keep you posted!


Azir + Renekton + Nasus my lore thoughts. ZenonTheStoic
5 Days Ago 07:04 AM
General Discussion

ZenonTheStoic

Champion Designer

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5 Days Ago
1 of 1 Riot Posts

Quote:
Originally Posted by Karmoon View Post
Well, basically...

Nasus is pissed at Renekton, because he borrowed a library book and still hasn't returned it despite numerous emails and reminders.

Azir is the departmental head of the section where Nasus works and is now coming to sort out the situation personally.

It's really weird, because Renekton can't actually read.

The book is one of those pop-up starwars books.

That's the official lore.
Confirmed as official lore.


If the autos of Azir's soldiers proc on-hit effects... ZenonTheStoic
5 Days Ago 07:03 AM
General Discussion

ZenonTheStoic

Champion Designer

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5 Days Ago
1 of 1 Riot Posts

They do NOT proc on hits, but they will proc Rylaj's/Liandry's/Spellvamp.


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